FILE4WARD SUPPORT HERE

Welcome to the Support Area. If you have downloaded and installed OutLynk™, please ensure that you have Microsoft Outlook 2000,2002 or 2003 Installed. If you do not have either of these products, OutLynk will not work. OutLynk will not work with Microsoft OutLook Express.

Please first review the HELP FILE that was installed when you installed OutLynk. You can find the help file by going to START>>PROGRAMS>>FROZENDIRT>>OutLynk Help

OutLynk will only work with always on connections such as ADSL, Cable or LAN. Dial up connections are not supported.

You must have Internet access on your wireless device to use OutLynk. Your Telephone company can tell you if this feature is available on your phone or for your PDA. You may need to activate the function or obtain other equipment (PDA Modem etc) to use the service.

Your IT department may need to provide you with Firewall information to configure OutLynk. If you are unable to connect using a coporate LAN, the likely issue is the firewall. If you are a home or small business user, you may need to authorize the OutLynk software to pass your firewall.

You must leave OutLynk running on the computer you wish to access. If you exit the application or shut down your computer you will not be able to access the service.

You may also post questions not answered by the HELP FILE in our online forum. SUPPORT FORUM